We understand that scheduling adjustments are sometimes necessary; however, we respectfully request at least 24 hours notice for cancellations or rescheduling requests. We reserve the right to charge up to the full service amount for all missed appointments or late cancellations. Any appointment cancelled or rescheduled without 24 hours notice will automatically result in a charge equal or up to 50% of the reserved service amount at the time the service is due to be complete. Our policy reserves the right to require a major credit card, debit card or gift card for scheduling of all appointments. In the event SKINTOLOGY SPA calls to cancel or reschedule your appointment without a 24 hour notice, we hold ourselves accountable as well. You the client will receive 50% off of the value of your booked services at your next scheduled salon visit.
Non-cancellations or “NO-SHOWS” will be charged 100% of the original service booked at the time the service is due to be complete. In the event you miss three consecutive appointments without contacting SKINTOLOGY SPA, you will be unable to schedule future appointments. However, you may be considered as a walk-in.
As a courtesy, we make every effort to notify you of your appointment date and time. We will call to confirm your service one to two days prior to your appointment and you will receive an email confirmation if we have your email on file. We confirm 24 to 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.
Prices are subject to change without notice. In certain instances, our fee schedule may change before the pricing on our website or menu of services. Please confirm the price for your treatment with our reservationists when booking your appointment.
Lost & Stolen Items
Skintology Spa is not responsible for lost or stolen items. Lockers are available and it is the responsibility of the client to secure their own items and locker keys.
Skintology Spa reserves the right to deny services or stop services during treatment at the discretion of management.
Send five friends to Skintology Spa and enjoy 30% off any single service. If you refer 10 friends, we will thank you with a special gift. For more information, call 956-727-0950 today.